Shipping & Delivery

Please note: Due to an unprecedented volume of orders being processed through our website, there may be dispatch delays of up to 5 business days. We apologize for any inconvenience and are doing all we can to get your order to you as quickly as possible.


DELIVERY TIMELINES

Our delivery partners are currently experiencing shipping delays outlined in the table below.

Please note: Delivery timeframes are an estimation only. Due to the current climate, further delivery delays may be experienced.

Delivery Destination Expected Delay Time
Areas excluding Auckland and/or listed below Up to 3 business days
Hamilton and surrounding Waikato Up to 6 business days
Auckland, North Shore Up to 3 business days
Auckland, South Up to 3 business days
Auckland, central business district Up to 3 business days
Auckland, East Up to 3 business days
Auckland, West Up to 3 business days
Pukekohe, Pokeno and surrounding areas Up to 3 business days, plus 1 additional business day in rural areas

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Adelien's Arts reasonable control. Online orders are processed and shipped from Auckland, New Zealand and so we follow any Auckland and New Zealand Public Holidays.

How long does dispatch take?

Standard delivery: Orders placed Monday to Thursday will be processed the next working day. Orders placed after 11am on Friday will be processed the following Monday.

During sale periods please allow additional days for the processing of your order.

Express delivery: Orders must be placed prior to 2pm NZT Monday to Thursday. Orders placed after this will be processed and dispatched the next business day.

How can I track my order?
Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number.   
Delivery to New Zealand
Urban 

$9.95 flat rate via Courier Post - (6-10 Business Days)

Rural 

$11.95 flat rate via Courier Post - (6-10 Business Days)

Delivery to Australia

$16.95 Standard Australia Post (5-7 Business Days) 

Express Shipping

$33.95 flat rate via Australia Post (2-3 Business Days)

Please note parcels may take longer than usual to arrive due to COVID-19 disruptions. Please refer to the Domestic delivery times on the Australia Post website for an accurate estimate.