What is your return policy?
At this stage, we do not offer a return policy unless the item is faulty. Please get in touch with us asap if you receive a faulty item.
Simply send us a quick message letting us know you wish to return, and we will provide you with the return address.
Who pays the shipping return fees?
Adelien's Art does not provide prepaid return labels.
Are there restocking fees?
What if the item has been used?
All returned items must be in perfect resalable condition. We do not resell opened products. If the returned item is deemed to not be in a resalable condition, we reserve the right to refuse a refund. Eg: writing on the packaging, opened bags, pasted stickers etc.
Cancellation & Order Edits
What is your cancellation policy?
Typically, orders can be canceled as long as they haven't been processed by our fulfillment network. However, our system is fully automated and the cancelation window is extremely short. A return must be initiated if your order is past its cancellation period.
Can I add items to an existing order?
No, unfortunately, our system doesn't support edits. You must contact us in order to cancel the existing order if possible and a new order must be placed.